Privacy Policy

1. Who We Are

One World Uniforms is a Perth-based school uniform supplier operating through our website, oneworlduniforms.com.au.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: sales@oneworlduniforms.com.au
• Phone: (08) 9227 7977

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary for our business functions and activities.

Contact Form Information

When you submit an enquiry through our website, we may collect:

• Your name
• Email address
• Phone number
• School or organisation name
• Any information included in your message

Website Analytics Information

When you visit our website, we may automatically collect certain information through Google Analytics 4, including:

• Anonymised IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referral sources

We do not intentionally collect sensitive information such as financial information, health information or government identifiers through this website.

3. How We Use Your Information

We may use your personal information for purposes including:

• Responding to enquiries submitted through our website
• Providing information about our products and services
• Following up on customer requests
• Improving website functionality and performance
• Analysing website usage and visitor behaviour
• Maintaining the security and operation of our website

We will not use your personal information for unsolicited marketing communications without your consent.

4. Google Analytics

Our website uses Google Analytics 4, a web analytics service provided by Google LLC. Google Analytics uses cookies and similar technologies to collect information about how visitors use our website.

We have enabled IP anonymisation where available so that full IP addresses are not stored.

Google's handling of information is governed by its own privacy policies and terms. For more information, please refer to the Google Privacy Policy and the Google Analytics Opt-out Browser Add-on.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve functionality and collect analytics information. We use cookies for website functionality, analytics and performance measurement.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

By continuing to use our website, you consent to the use of cookies as described in this Privacy Policy.

6. How We Store and Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our website uses SSL/TLS encryption to help protect information transmitted online.

Contact form submissions may be transmitted through Brevo (a transactional email service) and stored securely within our email systems. Analytics data may be processed and stored on Google servers.

We retain personal information only for as long as reasonably necessary for business purposes or to comply with legal obligations. You may request deletion of your personal information at any time by contacting us.

7. Disclosure of Personal Information

We do not sell, rent or trade personal information to third parties. We may disclose personal information to trusted third-party service providers who assist us in operating our website and business, including:

• Brevo (email delivery services)
• Google (website analytics services)

Some service providers may store or process information outside Australia. By using our website, you acknowledge that your information may be transferred to overseas service providers where applicable.

We may also disclose information where required by law, regulation, court order or government authority.

8. Direct Marketing

We may occasionally send information about our products or services where you have requested information from us or consented to receive communications. You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

9. Access, Correction and Deletion

Under the Australian Privacy Principles, you may request to:

• Access personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal information
• Make a complaint regarding our handling of personal information

To make a request, please contact us at sales@oneworlduniforms.com.au. We will respond within a reasonable timeframe.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and attempt to resolve the issue. We aim to respond to privacy complaints within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• oaic.gov.au
• Phone: 1300 363 992

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality or legal obligations. Any updated version will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.